Bradley Insights

News, advice and thought leadership from our experts.

Is Texting Replacing Company Emails?

For several years, texting in a professional setting has become more acceptable. While texting has traditionally been a more casual form of communication, it has started to become the preferred method of getting in touch with your work colleagues. Before you start texting your boss, you need to be aware of etiquette and effectively communicate via text with people from work.

Advantages and Disadvantages of Email

Email is slowly becoming obsolete. While it still has its advantages, like sending attachments and maintaining compliance, there are a lot of downsides to using this form of communication. There is a risk of spreading malware when sending emails. Your message is delivered fast but not in real-time like text messages are. Emails can often get lost or buried too, which can hinder productivity.

Advantages and Disadvantages of Texting

Of course, texting has its downfalls. The main benefits of using this method of communication are the immediate delivery and the ability to have a conversation in real-time. Texts are more likely to get a timely response. However, it may feel intrusive for some employees. So, it is essential to gauge how your staff thinks about being texted.

How to Effectively Use Texting in a Professional Setting

Before implementing any texting at work, you need to know how to communicate effectively. First, watch your language. You don’t want to use slang, shorthand, or inappropriate language. If you can’t keep it short and sweet, you likely need to communicate on a different medium. Send an email for more extended discussions.


You also need to set boundaries. Don’t text your staff after business hours requesting information. Only message them during working hours and be patient about getting a response. Don’t message them over and over again. One good way to manage expectations about texting for work is to establish certain times to connect with each employee.

Mass Company Communication

After you have collected everyone’s mobile phone number in the company, you can start using that information to communicate with your staff effectively. If something pertains to the entire organization, you can send out a blast to get the message out fast. You can also set up automated answering if an employee reaches out to help manage workflow.

Project Work

Texting is also a great way to get a quick response regarding ongoing project work. You can reach out for an update on progress or to let them know you’ve sent the information they requested. It is a great way to ensure everything stays on track without getting hung up in an email thread.

Texting for Recruiting

Different companies are using one of the more popular ways texting is to interact with candidates. Texting is a great way to schedule a quick phone call or get an interview on the books. It will also help you keep the applicant engaged. You can shoot them a text, tell them where they stand in the hiring process or reach out for additional information. It can be a quick message and doesn’t take up a lot of time.

Staffing agencies use texting to keep in contact with talent regularly. Contact The Bradley Group to learn about how we can help you with your recruiting efforts and more.

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